Resident FAQs

Rental Application Process

• How do I apply for a rental?

  Rental applications are submitted online through the link provided in the property listing or by invitation from your Kosmix leasing manager. A completed application, application fee, and required documentation, such as proof of income and valid identification, must be submitted before processing can begin.

• How are applications reviewed?

  Applications are processed in the order they are completed. We can’t begin reviewing an application until all required information has been received.

• How long does application processing take?

  In most cases, you’ll receive an approval or denial within five days of submitting a complete application.

• Is there an application fee?

  Yes. A non-refundable application fee of $35 is required for each adult applicant.

• Do you accept Section 8 vouchers?

  Yes. We accept Section 8 and other lawful housing assistance vouchers and evaluate all applicants using the same screening criteria.

• Can I be approved with a lower credit score?

  Possibly. Credit is reviewed as part of the overall application, but it’s not the only factor. We also consider income, rental history, and the full financial picture.

• How much is the security deposit?

  With some exceptions, California law generally limits security deposits to one month’s rent. Once approved, you’ll receive instructions for submitting the deposit, which is typically due within 24 hours to hold the home.

• Can a property be held before I apply?

  No. Homes are offered on a first-come basis once an application is approved and the required funds are received.

• Is the security deposit refundable?

  Yes. Deposits are refundable if the lease terms are met and the home is returned in good condition, with no damage beyond normal wear and tear. Any deductions are itemized as required by law. Prior to moving out, you'll be invited to attend the move-out inspection.

• When is a cosigner required?

  A cosigner may be required if an applicant does not meet income, credit, or rental history standards. Cosigners must qualify and sign a guaranty agreement.

Pets and Occupancy

• Are pets allowed?

  Pet policies vary by property and owner. Restrictions may apply based on size, breed, number of pets, or pet rent. Service animals and emotional support animals are not considered pets under fair housing laws. When appropriate, limited verification may be requested. Registrations or online certificates are not required.

• Can I add a pet after moving in?

  Pet requests must be submitted through the resident portal and approved in writing before bringing a pet into the home.

• Can I sublet or add occupants?

  Subletting is not allowed unless specifically stated in your lease. Adding occupants requires prior written approval and is typically limited after move-in.

Paying Rent

• How do I pay rent?

  Rent is paid through the Kosmix resident portal, which is the primary payment method for most homes. Use your login credentials to access the resident portal at Kosmixpropertymanagement.com

• When is rent due?

  Rent is due on the first of the month unless your lease states otherwise. It is generally considered late after the fifth day.

• Are late fees charged?

  Yes. Late fees are assessed in accordance with the lease terms.

• Can I pay with a credit card?

  Most major credit cards are accepted through the portal. Processing fees may apply. Bank transfers typically do not carry a fee.

• Can I mail rent?

  Online payment is preferred. Money orders or cashier’s checks may be accepted when necessary. Cash and personal checks are not accepted unless specifically approved.

• What is an NSF fee?

  A non-sufficient funds (NSF) fee applies if a payment is returned due to insufficient funds, as outlined in your lease.

• What should I do if I receive a 3-day notice?

  A 3-day notice requires immediate action. Pay the amount listed or contact us right away through the resident portal if you believe it was issued in error.

Neighbors and Pests

• My neighbor is causing a disturbance. What should I do?

  For noise or disturbances, contact local law enforcement.

• How do I report pest issues?

  Report pest concerns through the resident portal. Issues identified within the first 30 days of move-in should be reported immediately.

Moving Out

• What if my roommate wants to stay?

  All residents are jointly responsible under the lease. Remaining residents may need to requalify or find an approved replacement.

• How do I give notice?

  Notice must be submitted in writing through the resident portal in accordance with your lease.

• What happens if I move out early?

  Early termination may result in continued rent responsibility until the unit is re-rented, as allowed by California law.

• Where do I return keys?

  Your property manager will provide instructions before move-out.

• How do I forward my mail?

  Submit a change of address directly with the U.S. Postal Service.

Repairs and Maintenance

• Who handles repairs?

  Maintenance requests should be submitted through the resident portal.

• What is normal wear and tear?

  Normal wear comes from everyday use. Damage goes beyond that and may be charged against the security deposit.

• What is an emergency?

  Emergencies include situations that affect health, safety, or habitability. Non-emergency submissions should be made through the portal.

Communicating With Kosmix

• How should I contact Kosmix?

  All communication should be sent through the resident portal to ensure requests are tracked and routed properly.

• How do I submit a service request?

  Submit service requests through the resident portal or resident app.

Technical Support

• How do I register for the portal?

  Lease signers receive setup instructions by email before move-in.

• I can’t pay rent through the portal. What should I do?

  Try clearing your browser cache and enabling cookies. If the issue continues, email residents@kosmix.com.

• Where can I send questions that aren’t answered in the FAQ?

  Please email info@kosmixpm.com with the subject line “Question,” and a member of our team will answer your question.